The Salon Dilemma
When Professionalism is not the Norm
15 Salon Donts
1. No Credit Card Machine
Clients receiving salon services expect businesses to offer an option to pay with plastic as well as cash. If you lack this feature, it may be a sign of a "static" salon lacking vision and innovation.
2. Long Waiting Periods
If you want to avoid disgruntle clients in the waiting area, maintain an appointment calendar. Clients would prefer to wait several weeks for an appointment than to sit in a salon for several hours.
3. Personal Discussions Across the Room
There is a common misconception that a hair salon is the hub of gossip and life discussions. Some women utilize this opportunity to unwind and destress from everyday life . Its difficult to relax if you are being disturbed by an exchange between employees. Its unprofessional and a reflection of the management.
4. Taking Lunch Breaks During Appointments
Courtesy includes proper planning. Breaks should be scheduled in between appointments not during. Even if the client is under the dryer, they want to know that you are ready to service them at any moment.
5. Taking Personal Phone Calls and Computer Usage
Today's basic necessities includes cell phones and laptops. However, any and all usage should take place in private. Clients prefer not to overhear the details of your personal life or watch you respond to someone's status update.
6. No Smoking Near or in Front of the Salon
While smoking is considered a social hazard in most service environments, it is also offensive to clients who dont smoke. Leave your personal vices at home.
7. Loud & Offensive Music
We have all walked into a salon blaring the latest song on the radio; and while we may sing along for some versus, we dont want to hear it through the duration of our stay. Avoid playing specific genre's of music. A world music cd playing softly in the background is very relaxing.
8. Temperatures are not Adjusted According to External Weather Conditions
Comfortable temperatures in the salon is a priority. An effective business owner would invest in central air conditioning for the summer and central heat for the winter. It can be a little pricey to install, but you will pay more in the long run, if you lose customers because of it. Remember salons are usually 15 degrees hotter in the summer months. Identifying and addressing door drafts is also esstional for the colder seasons.
9. Clients are Overbooked
It is easy to overbook clients if you need the additional business. Its simply not a good idea. Clients would prefer to pay more money for your service than to be on a line to get their hair washed.
10. Disorganized Work Area
I've always joked that a disorganized work area is a reflectiion of how that business is run. Suprisingly other people have shared the same sentiment. The first order of business before and after a service is to clean and organize your work area...period.
11. No Wi-Fi Available
If the New York City MTA has provided wireless signal for cell phone users, then at minimu you could provide WIFI service for clients interested in using their electronic systems as they wait. Its almost a sin not to have access to your Facebook and Twitteer pages at any given moment :).
12. Bait and Switch Hair Products
Have you heard of salon employees using cheap products and pouring them into the bottles of a more expensive brand? It happens all of the time. You can't fool customers. If a client is paying $80 for a relaxer, their hair should be straignt, bouncy, shiny, and healthy without additional leave in products. You can't accomplish that with cheap hair products.
13. Abusive Language and Discussions Among Employees and Patrons
Cursing or using other abusive language should not be used under any circumstances. There are no exceptions to this rule in a business environment. Complaints from employees is also a reflection of the salon's culture. Clients become very anxious when they are receiving a service from a disgruntled employee. Remember employees and clients are not friends INSIDE of the salon, irrespective of their relationship outside.
14. Dated Hairstyles
We all know how difficult it is to pass the Cosmetology exam; several hours of timed applicatications with limited resources. However salons should keep in mind that cosmetology schools do not teach you hair design, only the basic foundation. With that being said, if you don't take advanced classes and attend hair shows annually, you will never become aware of the latest trends. We suggest having routine classes at the salon as part of the employees' professional and creative development. Clients like to know they have hairstyle options and not be forced to choose out of handful of hairstyles.
15. No price list
Businesses are required to list prices in a conspicuous location. This may be in the front of the salon. Lacking proper signage may be cause for a violation.
Experienced something not mentioned on this list? Feel free to share
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